3 Things You Need in a Sample Maker [And why]
Sample Making in the US is in and of itself a small industry. To date in the US there are around 10 large sample makers, leaving the choices limited and the stakes high. You deserve the best service and products for your samples, and should make your choice of a sample maker as an informed client. Here are a few tips for choosing the right sample maker to partner with for your products.
- Customer Service. We have all been there – waiting on the phone, listening to prompts, having our eardrums pierced by the terrible choice in hold music… (Who chooses that stuff anyway?) It’s terrible. No one likes waiting, not you, not your neighbor Jimmy, and certainly not me. When choosing the right sample maker you need to choose someone with people skills. Not just the ability to make a sale, but a person greeting you on the phone. ” Hello, this is _________ how can we help you?” Someone who has gotten up, said bye to the day to their loved ones and went to work to serve you. Someone who, when the phone rings, rushes to pick it up before the second ring to greet you. Access to people when you need them is a huge asset. Your work has enough going on, you don’t need to fight to communicate with your sample maker. We believe you’ll find that at Lennertson Sample Company.
Customer service, and we mean real customer service, is becoming a thing of the past. Not only do we wait on hold, we check out our own groceries at Walmart, we pump our own gas at the station, and we book our own services online. But once, and not too long ago, customer service was an art, and the fine folks at Lennertson Sample want to keep that art alive and well. We believe in real interaction and developing relationships with our clients. We value you. You keep food on our table and we help you fill yours as well. It’s an art, and a language we have no desire to lose especially in this day in age.
- Jargon. You have products, you need samples. Simple. You don’t need a quote full of terminology you can’t understand and a quote of products that confuse you. When you work with one of our sales experts we work with you efficiently and will use layman’s Term. Sample makers have a tendency to expect you to know their products and industry inside out. Usually this is simply because they have done it for so many years.
Lennertson Sample Company has been around since 1902, but in those 118 years we haven’t forgotten what customers like when they are coming to a sample maker for help. Simple terminology compiled with great customer service – now you’re talking good service.
- Turnaround time. You don’t have months to get your product out. Seasons come and go quickly in fashion and decor, and your samples need to keep up with the trends and shifts. Sample makers usually get large quantity orders and that can cause delays in turnaround time. Upfront, always ask your sample maker for the current turnaround time. Perhaps covid has slowed down their manufacturing, or shipping is delayed right now. Find out their speed and efficiency and make sure you’re getting the best bang for your buck with turnaround time. Lennertson Sample boasts some of the fastest turn-arounds in the industry without compromising product quality and integrity. We have extensive checking systems in place to ensure you’re 100% satisfied with your products and that they are received in a timely manner. Don’t miss out because you waited too long for your samples.
Now that you have the cheat sheet for finding a good sample maker, get out there, do some research, and we are always here to help at Lennertson Sample Company. One of the oldest sample makers in the industry.